Case Studies > Axiell UK has 'never missed a deployment deadline', thanks to DSI

Axiell UK is a leading supplier of business solutions to libraries, archives, museums and records centres. Its library software is used by one in three local authorities in the UK, while over 350 customers use Calm, its system for archives, museums and records offices.

The company continues to be a pioneer in developing innovative library software. It offers comprehensive solutions comprising of software and hardware backed by a full range of services for implementation, facilities management and integration.

Under the name of DS, the business served UK local government for over thirty years. Eighteen months ago, it became part of Swedish-based Axiell Library Group, the premier supplier of IT systems and services to European libraries.

Being able to supply competitively priced Sun hardware with timely delivery is a key element in the company's commitment to providing quality solutions. DSI is Axiell UK's main supplier of Sun systems.

A valued partner

From the company's UK head office in Bilborough, near Nottingham, Technical Services Manager Darren Muizelaar explains DSI's role: "They provide all the necessary quotes and shipping and, importantly, resolve any problems that arise along the way."

The relationship between Axiell UK and DSI now stretches back over five years: "We've been continually impressed by
the service DSI provides - they've been fantastic! It is a testament to our strong relationship that we have continued to work with them since becoming part of the Axiell Library Group."

Darren describes the value DSI brings to the business: "We view them as a trusted extension of the business and, with their support, we've never missed a deployment deadline. We've often been approached by other suppliers of Sun hardware, but despite their best efforts to lure us away, we've stayed with DSI. In fact, even if we could go directly to Sun, we would still stay with DSI. They're always on our side."

Dave Lyons says "It's gratifying to hear that Axiell UK regards us as their valued partner. For our part, we appreciate the trust they place in us to ensure that their customers benefit from timely, problem free delivery of their Sun systems.”